Business Direct · Service Bots
Chat bots that answer your customers and handle their requests.
Answer common questions and handle routine requests at any hour. The bot is linked to your products, orders and rules, so it gives accurate answers.
The problem
Your customers don't wait. Neither should your support.
Orders need updates. Questions need answers. But your team can't be online every hour of the day.
Missed messages
Customers reach out outside working hours and wait for a reply.
Repetitive questions
Your team answers the same handful of questions every single day.
Slow responses
Customers wait for information they expect to get immediately.
Growing workload
More customers should not mean hiring more support staff.
The solution
A team that never switches off, linked to your business.
Not just a chat box added to a website. The bot reads your products, orders and rules, and answers based on them.
How it works
Your customers talk. Your business responds. Automatically.
One simple conversation
The bot understands the question, finds the right information in your systems, and replies the way your team would, without anyone typing.
Capabilities
More than just answering questions.
Answer customers
Fast, accurate answers to the questions customers ask most.
Handle requests
Orders, returns, exchanges, bookings and questions, dealt with directly.
Automatic replies
Fewer repeat conversations for your staff to handle by hand.
Always available
Steady, reliable support all day, every day of the week.
Use cases
Built around real customer conversations.
Conversation dashboard
See every conversation. Understand every request.
ACTIVE CONVERSATIONS
POPULAR QUESTIONS
ESCALATED TO STAFF
Handing over to a person
Automation when possible. People when necessary.
The bot handles routine conversations from start to finish. When a request needs a person, it passes it on with the full conversation, so the customer does not have to repeat anything.
Why it matters
Reliable, controlled and built for business.
Always available
Support that doesn't stop at 6pm or on weekends.
Reliable responses
Answers based on the business information you approve.
You stay in control
You define exactly what the bot can say and do.
Ready to hand over
Passed to your team the moment a person is really needed.